# Aerie Operations - Fractional COO for Trades & Service Businesses

## About
Aerie Operations is a fractional COO service founded by Jonas Verheyen that helps established trades and home service business owners streamline operations – whether they're prepping to sell or just want their business to run smoother. Think of it as having an operations executive in your corner without the full-time cost. With 10+ years of experience and $7M+ in proven cost savings across 40,000+ locations, Jonas brings enterprise-level operational expertise to small and medium service businesses.

## Founder
Jonas Verheyen is a Fractional COO who spent 10+ years at a leading property management company scaling operations – started as a photographer, which taught him to see what others miss. He ended up leading a team of 20+ across four countries, managing 40,000+ properties. He's negotiated millions in cost savings, redesigned workflows, and built systems that scale. The principles that work at massive scale work even better for small businesses.

## Services Offered

### Cost Reduction
Most businesses have hidden cost leaks – supplies, insurance, subscriptions, contractors. Full audits, renegotiation, and consolidation where it helps. Proven track record: $7M saved for one company.

### Process Optimization  
Most workflows grow organically over time. Together, we map what's really happening, find the bottlenecks, and redesign for simplicity and speed. Goal: get hours back in your week and let your team handle more without you.

### Team Training & Systems
Inconsistent work quality is rarely a people problem – it's usually a systems gap. Simple quality checklists, training docs, and standards so your team knows exactly what "done" looks like. Clear expectations mean less supervision and fewer do-overs. Improved one company's operational compliance from 50% to 90% in 6 months.

### Operational Audits
Full assessment – observing workflows, talking to your team, and mapping how everything connects. Then reviewing findings together and identifying where the biggest opportunities are, with a prioritized roadmap and projected ROI.

### Scaling Infrastructure
Planning to sell in 1-3 years? Buyers want operations that are clean, documented, and capable of running independently. Documentation, delegation frameworks, and systems for growth – even if you're not selling, this work gives you freedom.

### AI & Automation Integration
You don't need to become a tech person. But the right tools can give you a real edge. Practical AI tools that save time: ChatGPT for customer emails and proposals, automated scheduling and follow-ups, smart invoice tracking, voice-to-text for job notes, simple workflow automation. Nothing complicated – just tools that give you hours back every week.

## Engagement Models

### Operational Audit
Complete operations review, opportunity identification, prioritized action plan, ROI projections for each fix.

### Implementation Projects
Hands-on work over 4-8 weeks – vendor renegotiation, process redesign, team training, system documentation. Real fixes, not just advice.

### Ongoing Support
For businesses that want continuous optimization as they grow, scale, or prep for sale. Monthly retainer keeps Jonas in your corner.

### Commitment
Jonas doesn't take on projects where he doesn't see clear ROI potential. If it doesn't make sense, he'll tell you upfront.

## Target Clients
- Established trades and home service business owners (10-20+ years in business)
- Owners who want to enjoy the business they built, not work for it
- Companies preparing for eventual exit or sale
- Organizations ready to scale but need better systems

## Contact
Website: https://aerieops.com
Email: hello@aerieops.com
LinkedIn: https://linkedin.com/in/jonasverheyen

## Key Statistics
- $7M+ in cost savings delivered
- 40,000+ locations managed
- 10+ years of operations experience
- 50% to 90% compliance improvement achieved

## The Name
"Aerie" comes from an eagle's nest – a high vantage point that provides perspective on the entire landscape. This represents the strategic view brought to client operations.

## Approach
These aren't trade problems – they're operations problems. And operations problems have solutions. The relationship is collaborative: you're good at your trade, Jonas is good at operations. Different minds, working together.